Delivery times over the 2012 festive period
Dear customers,
The quieter days of the year are approaching, which means we will be operating with some minor restrictions on customer service and dispatch. Please note the following information regarding orders placed between 20 December and 6 January:
Customer service:
We will be available by telephone for enquiries and orders until 2.00 pm on 21 December.
On 27 and 28 December, you can reach us during our normal office hours from 8.00 am to 12.30 pm and 1.30 pm to 5.30 pm. Orders for items in stock that are received by 12.00 on 28 December will be dispatched before the end of the year.
On 31 December, our office will be closed for stock-taking.
From 2 January, we’ll be back to serve you as usual.
Dispatch:
Dispatch will still take place on the morning of 21 December. Orders received by 12:00 on 20 December that are in stock will be dispatched on the morning of 21 December
On 27 and 28 December, normal dispatch will take place. Orders received before 12:00 on these days will usually be dispatched on the same day; orders received after 12:00 will be dispatched the following day.
On 30 December, there will only be limited dispatch in the morning; on 31 December, our dispatch department will be closed for stock-taking.
Regular dispatch will resume from 2 January.
Thank you for your understanding. We wish you a Merry Christmas and a peaceful festive season.
Your YOW! Team
