Returns to YOW!
Unfortunately, there are times when you may need to return goods to us. To avoid damage in transit and to ensure your return is processed quickly, we ask that you always bear the following points in mind when making a return:
- RMA Form
Please ensure that you complete the RMA form in full at http://de.y-o-w.com/rma-formular/before sending any items back to us. This will enable us to correctly identify your return and ensure it is processed promptly. Please complete all fields in full and provide a detailed description of the problem. Problem descriptions such as ‘as discussed on the phone’ always lead to delays in processing your return - Returns of consumables
As a consumer, you may return unopened consumables and unwashed, unworn textiles within 14 days and will receive a refund via your chosen payment method within 14 days of us receiving your return. Unfortunately, exchanges or offsetting against a new order are not possible. If you wish to exchange goods, please place a new order for the replacement items directly via our online shop. - Warranty claims or hardware returns
To prevent damage in transit, which would invalidate the warranty, returns of cutting plotters, printers and heat transfer presses must always be made in the original packaging. Please therefore ensure you keep the original packaging for your device. If you no longer have the original packaging, please contact our customer service team, where you can order packaging for the devices at your own expense. - Collections
Free collections within Germany are only available if your return concerns a Secabo product within the 24-month warranty period, or if you, as a consumer, are exercising your 14-day right of withdrawal and the value of the goods exceeds 40 EUR. In all other cases, please send the goods to be returned with sufficient postage. Collections from abroad are generally not possible.
We will send you a UPS label which you can attach to your return parcel and then arrange a free collection with UPS by calling 01805 882 663 - Returns sent carriage forward
We ask for your understanding that returns sent carriage forward cannot be accepted under any circumstances
