FAQ on ordering from YOW!
Updated: July 2019
To make life a little easier for you and for us, we’ve put together a few questions and their answers relating to orders in our shop. Perhaps this will help to clear up any uncertainties straight away.
If you can’t find the question and answer you’re looking for here, please just leave a comment – we’re always happy to receive feedback!
When will my textiles be delivered?
As a rule, all textiles ordered by 12:00 noon are dispatched on the same day. The delivery time for these Marketplace items is approximately 2 working days.
Can I return my goods ‘carriage forward’?
To save on costs, we ask that you only return items with postage paid – should we be responsible for a return, the goods will be collected from you free of charge. Please ensure you complete an RMA form in full via our returns centre before making any return, to ensure your return is processed quickly
Where can I find the delivery charges to my country?
You can always find the delivery charges in the YOW! Shop at the bottom left under the ‘Delivery Charges’ section or HERE.
When will I receive my credit note?
We issue credit notes once a week, usually on Fridays. It may therefore take a few days before the credit appears in your account.
Do I have a right of return?
Consumers have a 14-day right of withdrawal under the Distance Selling Act. The cost of returning the goods is borne by the customer. Please note that the right of return only applies to goods in perfect condition and in their original packaging.
Where is my order?
You can check the current status of your order in your account.
When is my order eligible for free delivery?
For customers in Germany, delivery is free of charge for orders with a value of €250.00 or more – up to a weight of 100kg.
Can I order textiles by telephone or email?
Due to the wide variety of items, textiles can generally only be ordered via the YOW! Shop.
My goods were delivered damaged. What should I do?
Ask the courier to confirm the damage in writing and take photos of the damage. Then report the damage to us using the RMA form. Please complete the RMA form in full and in detail and, if necessary, send an email at the same time to mail@y-o-w.com, including the RMA number and photos of the damage. We will then contact you immediately. Please do not use the damaged products until you have received a response from us. As a rule, the goods will either be replaced or collected by UPS for further inspection.
Where is my parcel?
Using your parcel number, which you’ll find in the dispatch confirmation email, you can check your delivery status on the relevant courier’s website.
Is it possible to get discounts at YOW!?
Volume discounts on individual items are calculated automatically by the YOW! shop. In addition, further terms and conditions may be agreed for customers with regular orders. Please contact our sales team for more information.
How long does delivery take via a freight forwarder?
Delivery times depend on the volume of the goods and the destination and can therefore only be confirmed on a case-by-case basis.
